Shipping

Orders are prepared within 1–2 business days of purchase. Every piece is re-inspected against its published grade before dispatch — if anything falls short of the listing, we contact you before shipping.

All lots ship tracked, fully insured, and signature-on-delivery from Helsinki. You will receive a tracking link by email as soon as the label is issued.

• Finland1–3 business days · Free above 200 €
• EU2–5 business days · From 20 €
• UK & Switzerland3–6 business days · From 30 €
• Rest of world4–10 business days · From 45 €

Exact rate is calculated at checkout by weight and destination. Transit times are estimates from dispatch and exclude customs delays.

Orders within the EU are shipped with VAT included and no further charges on delivery. Orders outside the EU may be subject to import duties, taxes, and clearance fees set by the destination country — these are the buyer's responsibility and are collected by the courier before release. Refusing a parcel to avoid duties does not entitle you to a shipping refund.

Every lot is wrapped in acid-free tissue and shipped in a rigid box sized to the piece. Bags, shoes, and small leather goods travel inside a protective dust bag; garments are folded flat with tissue at every crease. Original boxes and dust bags are included when the consignor provided them and this is noted on the listing.

If a parcel arrives damaged, photograph the outer packaging before opening and email us within 48 hours of delivery. If tracking shows no movement for 10+ business days, contact us and we will open a claim with the carrier. Insured shipments are refunded or reshipped at our expense once the claim is resolved.

Shipping questions: support@luxest.net. See also Returns.