Returns

Every lot is pre-owned and one-of-one, but Finnish and EU consumer law gives you an unconditional right to cancel your order within 14 days of delivery, without needing to give a reason. Email us at support@luxest.net with your order number, and we will send a return label within one business day.

We ask that you treat each piece the way you would when trying something on in a shop.

• Try onIndoors, over clean clothing, on a carpeted floor for shoes.
• Keep tagsLeave the Luxest lot tag attached until you've decided to keep the piece.
• RepackUse the original tissue, dust bag, and box for return shipping.

If a piece is returned worn beyond trying-on, altered, cleaned, tailored, or shows wear not present at dispatch, we may deduct the resulting loss in value from your refund — we won't refuse the return itself.

Refunds, including your original delivery cost, are issued to the original payment method within 14 days of receiving your cancellation notice (we may withhold payment until the piece arrives back or you provide proof of postage). In practice, we aim to process most refunds within 5 business days of the piece arriving back and passing re-inspection. Return shipping cost is your responsibility unless the return is due to our error (misgrade, wrong item, damage in transit) or a verified authenticity claim — in those cases we cover it too.

Only pieces that are custom-tailored to your specifications, or sold to a verified business buyer, are excluded from the right of cancellation, as permitted under Finnish consumer protection law. This is always disclosed on the product page before purchase.

If an independent, recognised authentication service determines a purchased piece to be inauthentic, contact us within 14 days of delivery with the written report. We will refund the purchase in full, including outbound and reasonable return shipping, regardless of the standard return window. See Authentication for how we vet pieces before they enter the archive.

Start a return: support@luxest.net. See also Shipping.